Company Refund and Work Policy

• The company will provide the client access to the completed work as agreed upon in the contract. Any additional access or deliverables not included in the agreement will not be provided.
• The company is not responsible for delays or failures caused by third-party vendors or service providers. Payments made for such services are strictly non-refundable.
• If the client fails to pay the required charges, the company will halt all work and services until all outstanding dues are cleared.
• If a client engages in inappropriate behavior or misconduct towards company staff, the company reserves the right to immediately stop all work. No refunds will be issued for any advance payments.
• In the event that the company receives a complaint against the client or service, the company reserves the right to pause or terminate the project without issuing a refund.
• Once the client approves the project, no further changes will be made. Any additional changes requested after approval will be subject to extra charges as mutually agreed.
• Advance payments are strictly non-refundable once the project has commenced.
• The client is responsible for providing all necessary documents or information required for the project. Any delays caused due to the client's failure to provide the necessary information will not be the responsibility of the company.
• Advertising budgets paid to third-party platforms such as Google and Facebook are strictly non-refundable under any circumstances.
• If the client cancels the project before the account setup process begins, up to 50% of the payment may be refunded. Once the setup process has started, no refunds will be issued for specific third-party services, including but not limited to Google Agency Ad Account, Facebook Agency Ad Account, AdSense, and ADX accounts.
• The company is not responsible for the outcomes of Google Ads or Facebook Ads campaigns, as results depend on platform algorithms, user behavior, and external factors beyond the company's control. No refunds will be issued if the desired results are not achieved.
• After receiving the invoice, the client has 30 minutes to report any issues related to the refund or work policies. If no concerns are raised within this timeframe, the terms and conditions stated in the invoice will apply. Once work commences after the 30-minute window, no refunds will be issued. Clients may contact support for further assistance.
• Refunds will only be processed if the company denies undertaking the client's work. If the client cancels after the work has started, no refunds will be issued under any circumstances.